Refund and Returns Policy

Coffee is a food product, so for hygiene and safety reasons we can't accept returns of opened packs. But if something isn't right with your order, we'll make it right.

Damaged, defective or incorrect items

• Message us on WhatsApp within 48 hours of delivery with your order details and clear photos of the product and packaging.
• Once verified, we'll send a free replacement or issue a full refund — your choice.
• Please keep the product and packaging until the issue is resolved.

Cancellations

You can cancel for a full refund any time before your order is dispatched. Once shipped, an order can't be cancelled.

Refund timelines

Approved refunds are processed to your original payment method within 5–7 business days.

Non-returnable

• Opened or partially used packs (unless defective).
• Products damaged through misuse or improper storage after delivery.