Terms & Conditions

These Terms & Conditions govern your use of this website and any purchase you make from RAWNG Coffee, a brand operated by PKay ("RAWNG", "we", "us"). By using the site or placing an order you agree to these terms.

Orders

Orders are placed by messaging us on WhatsApp from a product page or our contact form. An order is confirmed only once we reply with the order summary, total payable and payment details, and payment is received.

We may decline or cancel an order — for example if a product is out of stock, a price was displayed incorrectly, or we cannot deliver to the address provided. If you have already paid, we will refund you in full.

Pricing and payment

All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Delivery is charged at ₹80–100 per order depending on location (free when you order all 5 roasted-bean coffees) and is confirmed before you pay.

Payment is accepted through the methods we share on WhatsApp (such as UPI or bank transfer). We never ask for card PINs, OTPs or passwords.

Product information

We work to describe our coffees accurately. Packaging, colours and tasting notes may vary slightly between batches — coffee is an agricultural product. Tasting notes describe flavour characteristics and are not added ingredients.

Intellectual property

The RAWNG name, guardian emblem, logos, photography and content on this site are owned by RAWNG and may not be used without written permission.

Limitation of liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts where RAWNG is registered.

Contact

Questions about these terms? Contact PKay, C-1/218 Printers Apartment, Sector 13, Rohini, New Delhi 110085, Delhi, India. Email: pkay.support@gmail.com. Phone/WhatsApp: +91 98914 26188.